Responsible Gaming — Play Safe,
Play Smart

Section 01

Our Commitment to Responsible Gaming

At heybdji, responsible gaming is not a footnote — it is a core operating principle. We believe that online gambling should be a form of entertainment, approached with the same awareness and control that any leisure activity deserves. Our platform is designed for players across Bangladesh who choose to gamble recreationally, within their means, and with a clear understanding of the risks involved.

heybdji has implemented a comprehensive responsible gaming framework that includes age verification for every new account, a suite of player-controlled account management tools, an active monitoring programme that flags high-risk behaviour, and a dedicated support team trained to assist players who feel gambling is no longer within their control. All of these measures work together to protect our players and to ensure that heybdji operates as a safe, fair, and trustworthy platform.

We recognise that for a small proportion of players, gambling can become problematic. Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition that can have serious consequences for the individual, their family, and their finances. heybdji takes its duty of care seriously. We do not profit knowingly from vulnerable players, and we take immediate action when our monitoring systems or player contacts indicate that a player may be experiencing harm.

Our responsible gaming policy applies equally to all products on the heybdji platform, including cricket betting, BPL and T20 match markets, live casino games, slot games, and any future products we may offer. There is no area of the platform where responsible gaming principles do not apply.

Section 02

Age Restriction — 18+ Only

heybdji strictly enforces a minimum age requirement of 18 years for all players. No person under the age of 18 is permitted to register an account, place a bet, participate in any casino game, or claim any bonus or promotional offer on the heybdji platform. This rule is absolute and non-negotiable.

To enforce this requirement, heybdji requires all players to complete a Know Your Customer (KYC) identity verification process before their first withdrawal is processed, and in many cases before account activation is completed. This process requires players to submit a valid Bangladeshi National Identity Card (NID) — which establishes both identity and date of birth — or an equivalent government-issued document such as a valid passport.

If at any point heybdji has reason to believe that a registered account is being used by or on behalf of a person under the age of 18, that account will be immediately suspended, all pending transactions will be frozen, and a full investigation will be conducted. Any funds deposited by an underage player will be returned, and any winnings generated will be forfeited.

heybdji also reserves the right to request additional verification documents at any point during a player's account lifetime, particularly when transactions of unusual size or patterns are detected. Age verification is an ongoing commitment, not a one-time checkbox.

Section 03

Deposit Limits

One of the most effective tools for maintaining control over your gambling activity is a deposit limit. heybdji allows every registered player to set a cap on the amount they can deposit into their account over a defined time period. This tool puts the player firmly in control of their spend before a session begins, rather than relying on willpower during play.

Deposit limits on heybdji work as follows:

To set or adjust your deposit limits, log in to your heybdji account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Alternatively, contact the heybdji support team at [email protected] and a team member will assist you.

Section 04

Self-Exclusion

Self-exclusion is a formal tool available to any heybdji player who feels that they need a complete break from gambling. When you self-exclude, your account is suspended for the duration you choose, and heybdji will take all reasonable steps to ensure you cannot access the platform or receive promotional communications during that period.

heybdji offers the following self-exclusion durations:

• 6 months — A medium-term break, suitable for players who need time to re-evaluate their gambling habits.
• 1 year — A longer break that provides a full calendar cycle away from the platform.
• 3 years — For players who need a substantial long-term exclusion period.
• Permanent / Lifetime — A permanent closure of your heybdji account with no option to reopen. This is for players who have decided to stop gambling entirely.

During a self-exclusion period, the following restrictions apply without exception:

• Your account login will be disabled and you will not be able to access the platform.
• All pending withdrawal requests will be processed and funds returned to you before the account is suspended.
• All promotional emails, SMS messages, and push notifications will be suppressed for the duration of the exclusion.
• heybdji staff will not accept any request to reopen a self-excluded account before the exclusion period has fully elapsed. For permanent exclusions, accounts cannot be reopened under any circumstances.
• Any attempt to open a new account during an active self-exclusion period is a violation of our Terms & Conditions. If detected, the new account will be closed immediately and any funds deposited during that period will be returned.

heybdji strongly encourages any player considering self-exclusion to also review the external support resources listed in the Support & Resources section of this page. Self-exclusion from a single platform is one important step, but professional counselling and peer support can provide deeper, longer-lasting assistance.

Section 05

Time-Out & Cooling-Off Periods

A time-out is a shorter, temporary break from gambling that gives you space to pause without committing to a full self-exclusion. Time-outs are useful for players who feel their gambling has become more frequent than they would like, or who simply want to step back and reassess without permanently closing their account.

heybdji offers the following time-out durations:

• 24 hours — A brief cooling-off period, suitable for players who have had an intense session and want to step away.
• 7 days (one week) — A week-long break, useful during high-pressure periods such as major cricket tournaments (BPL, T20 World Cup, IPL) or personal stressful events.
• 30 days (one month) — A month-long break that covers an extended period and allows a more thorough reassessment of gambling habits.

During a time-out, the following applies:

• Your heybdji account is fully suspended for the selected duration. You cannot log in, place bets, or play casino games.
• Your account balance is preserved and any withdrawal requests made prior to the time-out will be processed normally.
• Marketing communications are paused for the duration of the time-out.
• Time-outs cannot be shortened or cancelled once activated. If you believe you need a longer break, you can extend your time-out or convert it to a self-exclusion by contacting support before the period ends.

Time-out periods are intended as a self-management tool. If you find yourself regularly using time-outs as a reactive measure after losing sessions, this may be a signal that a more structured intervention — such as a longer self-exclusion or professional support — would be more beneficial.

Section 06

Warning Signs of Problem Gambling

Gambling becomes a problem when it is no longer within a person's control and begins to cause harm — to their finances, relationships, mental health, or daily functioning. Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are commonly recognised warning signs that gambling may be moving beyond recreational activity into harmful territory.

If you recognise several of these signs in your own behaviour, we strongly encourage you to make use of heybdji's responsible gaming tools — particularly self-exclusion — and to seek professional support. Problem gambling is a recognised condition and effective help is available. You are not alone, and seeking help is a sign of strength, not weakness.

If you are concerned about someone else's gambling — a family member, partner, or friend — the support resources listed in Section 8 of this page can also offer guidance for people affected by a loved one's gambling behaviour.

Section 07

Self-Assessment Questionnaire

The following questions are adapted from the internationally recognised Problem Gambling Severity Index (PGSI). Read each question and consider honestly whether it applies to your gambling behaviour over the past 12 months. This is not a diagnostic tool — it is a prompt to help you reflect on whether your gambling habits might benefit from some attention.

Section 08

Support & Resources

heybdji provides direct support through our 24/7 customer service team, who are trained to handle responsible gaming concerns with sensitivity, discretion, and without judgement. If you need to speak to someone about your gambling, you can reach us at any time using the contact details below.

In addition to heybdji's own support team, we encourage players to seek independent professional guidance. Problem gambling counselling is available from a range of organisations, and speaking to an independent professional can provide perspective and strategies that supplement the account-management tools heybdji offers.

heybdji's responsible gaming support is available to all registered players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. There is no waiting time to speak to our team — contact us at [email protected] and we will respond promptly.

We also recommend that players make use of the National Mental Health Helpline services available in Bangladesh for broader mental health support. Gambling-related stress, anxiety, and financial pressure are genuine health concerns, and seeking medical or psychological help is the right course of action for players who are significantly affected.